If your venue or organisation deals with selling tickets for live entertainment events, either directly to the public or through other outlets, you should join STAR.


Founded in 1997, STAR is the representative body for the UK ticketing industry, encouraging high standards of service and reassuring the public that they are buying from a reputable agency or box office when they deal with a STAR member. Through its members, STAR represents major UK ticket agencies and numerous ticketing businesses across the country, as well as having associate members from the travel trade and other industry representative bodies.

With widespread support from entertainment venues, promoters and producers, STAR is at the forefront of cross-industry initiatives to improve consumer confidence, combat fraud and make ticket buying safer. STAR’s members represent over 90% of theatre and music ticket sales (over a million tickets per week)

STAR works to help raise standards in the entertainment industry and campaign on issues such as internet scams and ticketing rip-offs. STAR is a prime point of contact for regulatory and statutory bodies when consulting on issues such as unfair terms in contracts, advertising standards and consumer care.

In addition to its comprehensive Code of Practice, STAR has also developed Model Terms and Conditions of Sale and an Accessible Ticketing Guide.


A common Code of Practice that provides reassurance and agreed standards of service to customers

Effective self-regulation of the entertainment ticket industry

Representation to government and other bodies on behalf of the industry

Participation in a membership-led organisation which seeks to ensure the highest levels of consumer care and industry regulation

A free, government-approved alternative dispute resolution service

Promotion of STAR member companies to the public, trade and consumer media and to consumer interest organisations

The right to use the STAR logo as a clear indication of confidence for ticket buyers

The opportunity to seek election to STAR’s governing Council

An industry discussion forum

Seminars and workshops on key topics and newsletters updating members on matters of concern and interest to the industry

The STAR assurance on standards of service and information from members

Clearer information about where and how to buy entertainment tickets

A free, government-approved alternative dispute resolution service

A means of differentiating reputable agencies and box offices from potentially less scrupulous ticket sellers

Click here for more information on the benefits of STAR Membership.

Full membership is open to agencies and box offices operating in the UK and selling to the public directly or via sub-agents; associate membership is open to organisations (such as travel operators) whose business involves elements of entertainment ticketing. There is also an affiliate category of membership for companies connected with the industry but not selling tickets directly to the public and who wish to support STAR’s work. A copy of STAR’s Memorandum and Articles of Association can be downloaded here.

Applications will be considered by the STAR Council and you may be asked to provide additional information as well as details of two referees. 

The Council will endeavour to deal with all applications as swiftly as possible and within one month unless further details are still required for a decision to be reached.

New companies applying for Full Membership that have no trading history or filed accounts may be granted Provisional Membership during which time activity and trading will be monitored. Provisional Members will make the transition to Full Membership at the next renewal date or can be reviewed sooner if requested by the member. Full Membership status is subject to approval by the STAR Council.

Special arrangements exist for venues that are already members of the National Arenas Association or UK Theatre. This includes free or very reduced price membership for registered charities that are also members of UK Theatre. Those charities receive all the same benefits as other STAR members but do not have a vote in elections to the STAR Council or other polls.