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Welcome to STAR, the Society of Ticket Agents and Retailers. Our members include the biggest names in UK ticketing. Through our Code of Practice we set high standards for customer service and information in the industry and provide an approved dispute resolution service.

BUY WITH CONFIDENCE

WITH THE STAR MEMBERS CODE OF PRACTICE

YOU CAN BE SURE THAT A STAR MEMBER WILL ALWAYS

Provide clear pricing information for tickets in line with the requirements of the STAR Code

Refund at least the face value of the ticket if an event is cancelled and the event organiser enables and authorises refunds

Handle bookings politely and courteously, giving the highest standards of professional service

Highlight any terms and conditions, including transferability, cancellation and viewing restrictions

The Society of Ticket Agents and Retailers (STAR) works to help resolve disputes between its members and ticket buyers and is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015. Find out more.

 
 

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2 weeks ago
We stand with the rest of the live music industry to shine a light on those people who make live music performances a reality. #LetTheMusicPlay https://t.co/uN4QeguEcr STARticketing photo
2 weeks ago
Today we are uniting again with colleagues in the industry to highlight the urgent support needed for the live music ecosystem. These roles are vital to #LetTheMusicPlay at the events we know and love. https://t.co/VoCSJmwhY2 STARticketing photo

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