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Welcome to STAR, the Society of Ticket Agents and Retailers. Our members include the biggest names in UK ticketing. Through our Code of Practice we set high standards for customer service and information in the industry and provide an approved dispute resolution service.

BUY WITH CONFIDENCE

WITH THE STAR MEMBERS CODE OF PRACTICE

YOU CAN BE SURE THAT A STAR MEMBER WILL ALWAYS

Provide clear pricing information for tickets in line with the requirements of the STAR Code

Refund at least the face value of the ticket if an event is cancelled and the event organiser enables and authorises refunds

Handle bookings politely and courteously, giving the highest standards of professional service

Highlight any terms and conditions, including transferability, cancellation and viewing restrictions

STAR works to help resolve disputes between its members and ticket buyers and is approved as a consumer body for Alternative Dispute Resolution by the Chartered Trading Standards Institute. Find out more.

 
 

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2 weeks ago
Great to visit our members  @TicketFactory and  @ArenaBirmingham but sad to see some  @ShawnMendes fans affected by unauthorised ticket sales. Make sure you buy from authorised sellers. Buy with confidence from STAR members. For more advice  https://t.co/gRCYTlw0Nh
1 month ago
Robyn Vey of @AventusNetwork and Jess Hawthorn of @WeGotTickets battle it out in the final. Jess wins!
https://t.co/D2U3vZG7MF

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