HOME

Welcome to STAR, the Society of Ticket Agents and Retailers. Our members include the biggest names in UK ticketing. Through our Code of Practice we set high standards for customer service and information in the industry and provide an approved dispute resolution service.

BUY WITH CONFIDENCE

WITH THE STAR MEMBERS CODE OF PRACTICE

YOU CAN BE SURE THAT A STAR MEMBER WILL ALWAYS

Provide clear pricing information for tickets in line with the requirements of the STAR Code

Refund at least the face value of the ticket if an event is cancelled and the event organiser enables and authorises refunds

Handle bookings politely and courteously, giving the highest standards of professional service

Highlight any terms and conditions, including transferability, cancellation and viewing restrictions

STAR works to help resolve disputes between its members and ticket buyers and is approved as a consumer body for Alternative Dispute Resolution by the Chartered Trading Standards Institute. Find out more.

 
 

STAY CONNECTED

2 days ago
Mother and daughter share their experiences of ticket fraud in the hope that others think twice before buying tickets from unauthorised platforms: https://t.co/YvmLIy8hJb https://t.co/A77CF9jCXK STARticketing photo
2 days ago
Many thanks to @SWPCyber for bringing us the biggest smile of the week... https://t.co/qVLQOgm7Vv https://t.co/oKCYswjhNY
STARticketing photo
SWP Cyber @SWPCyber
Ticket Scams are a big problem, @STARticketing makes sure that when you buy that concert ticket, it's genuine.

#LookForTheStar and #Tell2 to save your friends the trouble of dodgy tickets next time.

#CyberProtect https://t.co/zZigahjpQ9

FOLLOW US