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Welcome to STAR, the Society of Ticket Agents and Retailers. Our members include the biggest names in UK entertainment ticketing. Through our Code of Practice we set high standards for customer service and information in the industry and provide an approved dispute resolution service.

BUY WITH CONFIDENCE

WITH THE STAR MEMBERS CODE OF PRACTICE

YOU CAN BE SURE THAT A STAR MEMBER WILL ALWAYS

Provide clear pricing information for tickets in line with the requirements of the STAR Code

Refund at least the face value of the ticket if an event is cancelled and the event organiser enables and authorises refunds

Handle bookings politely and courteously, giving the highest standards of professional service

Highlight any terms and conditions, including transferability, cancellation and viewing restrictions

STAR works to help resolve disputes between its members and ticket buyers and is approved as a consumer body for Alternative Dispute Resolution by the Chartered Trading Standards Institute. Find out more.

 
 

STAY CONNECTED

1 week ago
We're proud members of @STARticketing

What does that mean for you? Clear ticket pricing, excellent customer support and peace of mind that you're buying an official ticket.

Learn more: https://t.co/o3CtTzaBPU https://t.co/YabTz59ISG
STARticketing photo
2 weeks ago
The 2016 Outstanding Customer Service Award winner @Tickettree were “honoured to receive the gracious and kind words of so many customers”.
Vote to decide the 2018 winner here: https://t.co/062q7gNnO5

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STAR

STAR operates within guidelines supported by, amongst others, VisitBritain, London & Partners, the Society of London Theatre and the Office of Fair Trading. As well as working with government and other bodies for the benefit both of consumers and the ticketing industry, STAR offers general advice and information on ticket buying and provides a dispute resolution service for customers who have an unresolved problem with their purchase from a STAR member. In recent years STAR has been at the forefront of cross-industry initiatives to improve consumer confidence and make ticket buying safer, working with the Office of Fair Trading and the Department for Culture, Media and Sport on ways of combating ticket fraud and mis-selling and on the introduction of Model Terms and Conditions of Sale. Buying entertainment tickets from a STAR member - in person, by phone or online - enables you to buy with confidence, as all members sign up to STAR's Code of Practice, which requires them to treat customers fairly and make all transactions clear and straightforward.
STAR
STAR3 weeks ago
Nominations from customers are welcome for the Sobom London / STAR Oustanding Customer Service Award 2018 until November 30th! To nominate a STAR member, whether ticket agent, box office or individual members of staff, just complete the short form here https://www.star.org.uk/sobom-nomination-form/