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Welcome to STAR, the Society of Ticket Agents and Retailers. Our members include the biggest names in UK ticketing. Through our Code of Practice we set high standards for customer service and information in the industry and provide an approved dispute resolution service.

BUY WITH CONFIDENCE

WITH THE STAR MEMBERS CODE OF PRACTICE

YOU CAN BE SURE THAT A STAR MEMBER WILL ALWAYS

Provide clear pricing information for tickets in line with the requirements of the STAR Code

Refund at least the face value of the ticket if an event is cancelled and the event organiser enables and authorises refunds

Handle bookings politely and courteously, giving the highest standards of professional service

Highlight any terms and conditions, including transferability, cancellation and viewing restrictions

STAR works to help resolve disputes between its members and ticket buyers and is approved as a consumer body for Alternative Dispute Resolution by the Chartered Trading Standards Institute. Find out more.

 
 

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5 days ago
. @EnglandRugby and the @FA have become the first sports organisations to join the Society of Ticket Agents and Retailers, the self-regulatory body for the #ticket industry: https://t.co/S1Khkeic9d @STARticketing @wembleystadium
6 days ago
We are extremely pleased to welcome @EnglandRugby @FA @wembleystadium and @Twickenhamstad as members of STAR. “It’s brilliant they share our members’ resolve to provide confidence to ticket buyers.” https://t.co/klUGGgBMBF

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