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Welcome to STAR, the Society of Ticket Agents and Retailers. Our members include the biggest names in UK ticketing. Through our Code of Practice we set high standards for customer service and information in the industry and provide an approved dispute resolution service.

BUY WITH CONFIDENCE

WITH THE STAR MEMBERS CODE OF PRACTICE

YOU CAN BE SURE THAT A STAR MEMBER WILL ALWAYS

Provide clear pricing information for tickets in line with the requirements of the STAR Code

Refund at least the face value of the ticket if an event is cancelled and the event organiser enables and authorises refunds

Handle bookings politely and courteously, giving the highest standards of professional service

Highlight any terms and conditions, including transferability, cancellation and viewing restrictions

The Society of Ticket Agents and Retailers (STAR) works to help resolve disputes between its members and ticket buyers and is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015. Find out more.

 
 

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4 weeks ago
Many congratulations to our friends at @attitudetweets who are launching their Accessible Employment Guide today. An essential new tool for employers. https://t.co/akxLrpNVge
STARticketing photo
Attitude is Everything @attitudetweets
Our new free Accessible Employment Guide is live! 🎉

An essential tool for making any workplace as inclusive as possible for Deaf and disabled staff funded by @TNLComFund.

Find out more + download 👇

https://t.co/xjsotOp3hn https://t.co/NNRdcTLgv6
4 weeks ago
Our very best wishes to everyone involved in the reopening of theatres today. #BackOnStage

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