WHAT IS STAR?
There are also associate members in other industries (such as travel) where entertainment ticketing forms part of their business and affiliate members who do not sell tickets directly to the public but support STAR’s work. You can find the current membership list here.
WHAT DOES STAR DO?
As well as working with government and other bodies for the benefit both of consumers and the ticketing industry, STAR offers general advice and information on ticket buying and provides an approved dispute resolution service for customers who have an unresolved problem with their purchase from a STAR member.
STAR has been at the forefront of cross-industry initiatives to improve consumer confidence, make ticket buying safer and combat ticket fraud.
Buying entertainment tickets from a STAR member – in person, by phone or online – enables you to buy with confidence. All STAR members sign up to our Code of Practice, which requires them to treat customers fairly and make all transactions clear and straightforward.
CUSTOMERS BUYING FROM A STAR MEMBER BENEFIT FROM
A means of differentiating reputable agencies and box offices from potentially less scrupulous ticket sellers
Clear information about where and how to buy entertainment tickets
The STAR assurance on standards of service and information from members
A government-approved Alternative Dispute Resolution process
HOW DOES STAR WORK
STAR is approved by the Chartered Trading Standards Institute as an Alternative Dispute Resolution provider. You can find more details here.
A sub-committee examines all breaches of the Code reported to it and disciplines members if it considers it necessary, with expulsion from STAR as a potential option in the most serious cases. The sub-committee is made up of Council members and independent people, with the latter always in the majority and providing the Chair. Appeals against the sub-committee’s decisions are heard by the Council; any Council member with a business interest in a case being considered by the sub-committee is not eligible to vote on anything to do with that case at a meeting where it is considered.