HOW TO MAKE A COMPLAINT
The great majority of ticket purchases go smoothly, but occasionally things can go wrong. If you’ve had a problem in buying tickets or with tickets you have bought, we might be able to help you. In the first place, you should always contact the box office or agent from whom you bought your ticket(s); most problems can be sorted out by the original ticket seller and we can’t help you unless you have already tried to resolve the matter directly with them. You can search for customer service contact details for STAR members here…
STAR is approved by the Chartered Trading Standards Institute as an Alternative Dispute Resolution provider. You can find more details here.
If you have been unable to resolve your dispute directly with the ticket seller then: