DISPUTE RESOLUTION

HOW TO MAKE A COMPLAINT

The great majority of ticket purchases go smoothly, but occasionally things can go wrong. If you’ve had a problem in buying tickets or with tickets you have bought, we might be able to help you. In the first place, you should always contact the box office or agent from whom you bought your ticket(s); most problems can be sorted out by the original ticket seller and we can’t help you unless you have already tried to resolve the matter directly with them. You can search for customer service contact details for STAR members here

STAR is approved by the Chartered Trading Standards Institute as an Alternative Dispute Resolution provider. You can find more details here.

If you have been unable to resolve your dispute directly with the ticket seller then:

Check our FAQs

These offer a number of solutions to common problems

We are also happy for you to get in touch with us by email or phone for general advice on ticket buying.


Is the company a member of STAR?

You now have two options

SEND US DETAILS

You can send us general details of your dispute and we can try to help you or suggest what action to take next.

This is most appropriate if the event for which you have bought tickets is yet to take place. Send us details of your dispute and we can try to help you.

Send us details here.


ALTERNATIVE DISPUTE RESOLUTION PROCESS

STAR is approved by the Chartered Trading Standards Institute as an Alternative Dispute Resolution provider.

You can therefore ask for your dispute to be considered through our official ADR process.

NOT A MEMBER?

Unfortunately we cannot help you with disputes against ticket sellers that are not members of STAR.


TRADING STANDARDS

Contact your local Trading Standards Office.

You can find this through the Trading Standards Institute website

ACTION FRAUD

If you believe you have been the victim of fraud you should report this to Action Fraud.