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ATG Entertainment
Richmond
Customer Service Host
You’ll report to the Ticketing & Sales Manager, you’ll also work closely with the Deputy Ticketing & Sales Manager and other Customer Service Hosts. You will be working at Richmond Theatre, a beautiful, 126 year old venue, which hosts a variety of performances throughout the year, including plays, musicals, dance, opera, talks, and the annual pantomime. You will assist the Ticketing Managers in the smooth running of the box office and deliver the highest standard of customer service in order to maximise sales, productivity and occupancy of the venue. You will process customer and trade bookings with utmost accuracy using the in-house ticketing system, which is currently Audience view.
Bradford Theatres
Bradford
Deputy Box Office Manager
Bradford Theatres seeks the right individual to oversee the efficient and effective operation of the Box Office sales team, working alongside the other managers to ensure Bradford Theatres maintains its position as a leading arts/entertainment organisation in the north. The postholder will manage and develop the team, and maximise the effective use and potential of the Ticketing and Customer Relationship Management System (Spektrix). They will ensure the delivery of efficiencies across all sales channels (online, telephone call centre, face-to-face counter, and agency); as well as upholding excellent customer service to maximise revenue and enhance the reputation of Bradford Theatres.
