STAR AGM and Seminar 2023

Monday 26th June 2023 12.15pm-7.00pm
Lilian Baylis Studio
Sadler's Wells Theatre
Rosebery Avenue
London EC1R 4TN

STAR members can register up to three representatives from their organisation, free of charge, for the AGM, members' lunch and the afternoon seminar.

The content of the afternoon seminar is currently being finalised and will be available here soon. It will include updates from Jon Collins and Chris Carey from LIVE with the latest data on the health of the live music industry as well as discussions of key topics of interest in the sector. The afternoon will finish with a social/networking opportunity over a drink.

The cost of the seminar for non-STAR members is £150. Members of UK Theatre, Society of London Theatre, Ticketing Industry Social Committee, National Arenas Association, Concert Promoters Association or LIVE pay only £75. If you are a member of one of these organisations and do not have the appropriate discount code, please contact Use the link above to buy tickets for the seminar.

The AGM will also be available for members to attend online. If you wish to do so, please indicate this option when registering.

12.15pm - 1.00pm

STAR AGM (STAR members only)

1.00pm - 2.00pm

Light Lunch for STAR members

2.00pm - 3.25pm

SEMINAR - Part 1

2.00pm State of the (Ticketing) Nation
What are the issues that ticketing businesses might be facing now and in the future. How have developments over the past couple of years, coming out of the pandemic, benefited the industry and ticket buyers? Where are the pain points on both sides of the counter? What's happening about the things that STAR's pandemic report, published last year, highlighted as needing attention for the future?

Moderator Andrew Sharp, Chair, STAR

Julie Carson, Head of Ticketing - Live Entertainment, SEC Glasgow
Richard Howle, Consumer Revenue Director, ABBA Voyage
Paul Newman, Director of Ticketing UK, AXS

2.45pm Accessible Ticketing
Although ticketing for disabled people has seen some improvements since a critical report by Attitude is Everything in 2014 spurred on STAR's work in this area, there is scope for much, much more. What do disabled people need, how can this be achieved and what can ticket sellers do better? We’ll also hear about the Arts Council’s proposed new access scheme.

Moderator Jonathan Brown, CEO, STAR

Martin Austin MBE, Managing Director, Nimbus/Access Card
Megan Conway, Group Access and Designated Safeguarding Lead, Ambassador Theatre Group
Sam Jennings, Music Fan, Ticket Buyer and Powerchair User

3.25pm - 3.45pm

Tea Break

3.45pm - 5.30pm

SEMINAR - Part 2

3.45pm Dispute Roulette
The return of this quick-fire round where the STAR team talk through a number of challenging dispute scenarios that STAR has dealt with and, using the app for your responses, finds out how you think it might be best to resolve them.

Megan Conman, External Relations Manager, STAR
Helen Chambers, External Relations Assistant, STAR

4.25pm LIVE
Chris Carey, Chief Economist, for Live music Industry Venues and Entertainment (LIVE) updates STAR members on the hot topics for the music industry, together with up-to-date stats on how the sector is faring.

4.45pm Behave Yourselves!
Bad behaviour by audiences has created a number of headlines in the last couple of years, but what’s driving this? Has audience behaviour actually changed since the pandemic? What is the effect on staff, audience and performers? How can it be resolved and what might happen in the future?

Moderator Rebecca Molloy, Head of Ticketing and Audience Insight, Bristol Old Vic

Noel Edwards, Ticketing Director, The Ticket Factory
Prof. Chris Kemp, Mind Over Matter Consultancy
Veronica Kakuba, Head of Event Ticketing Operation, The O2

5.30pm - 7.00pm

The bar will be open for delegates to socialise and network.