CALL FOR “PATIENCE AND KINDNESS” AS UK EVENTS CANCELLED AND POSTPONED FOLLOWING NEW SOCIAL DISTANCING GUIDANCE
Tuesday 17 March 2020
The Society of Ticket Agents and Retailers asks ticket buyers to be patient and kind, not to flood contact centres with calls and emails and to wait for ticket sellers to contact them regarding exchanges and refunds.
As a consequence of new guidance from the Government on social distancing, many events in venues across the UK are being cancelled or postponed.
This includes venues operated by Society of London Theatre and UK Theatre members from Monday 16 March until further notice. It also includes many other events in music, arts and sports venues across the UK.
Customers are being asked to check venue websites for details on whether their event has been postponed or cancelled.
Those with tickets for a cancelled event can expect to be contacted by the company they bought their tickets from regarding exchanges and refunds.
Wherever possible, customers are asked to avoid calling venues and ticket sellers and wait to be contacted.
Flooding businesses with phone and email enquiries at a time when pressure is at its highest can be counterproductive.
Jonathan Brown, Chief Executive of STAR said,
“Rest assured, our members are working as hard as they can to resolve your issues. They are very busy also dealing with their own measures to care for their staff and run their businesses.
“Please be patient and kind as box offices, ticket agents and other ticket sellers are committed to helping you during this extremely difficult period.”
The Society of Ticket Agents and Retailers (STAR) is the self-regulatory body for the ticket industry with all the major names in UK ticketing as members. STAR members sell over a million tickets a week and are accountable to STAR and their customers through a strict code of practice that promotes and demonstrates excellent service and high standards, to the benefit of both ticket buyers and the industry alike.
STAR works to help resolve disputes between its members and ticket buyers and is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.
A full list of STAR members can be found at https://www.star.org.uk/all-members/