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ATG Entertainment
Sunderland
Are you great with customers, but looking for something a little bit different? We’re looking for customer-focused staff who’d like to work in our exciting, fast-paced and interesting company.
As part of our Contact Centre Team you’ll make this happen. The charismatic and welcoming face of the company, you’ll offer the highest standards of customer service and care. Full of variety, this role is both fun and challenging. You’ll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, with an ever-changing programme of events.
Reporting to the Customer Service Team Leader, this role is office based in the Contact Centre at The Yard, Gill Bridge Avenue, Sunderland.
ATG Entertainment
Stockton-on-Tees
This role is a part of the Ticketing and Sales team and will report directly to the Ticketing and Events Senior Supervisor. You will be responsible for the supervision of the Ticketing and Customer Host team. As Supervisor you will work closely with all members of the Ticketing and Sales team to assist the Venue Management team in leading a strong Front of House operation.
You will be responsible for processing both Customer and Agent bookings with utmost accuracy using the in-house Ticketing System, which is currently Audience View. As Ticketing & Sales Supervisor you will support show operations by providing an enhanced level of customer service and resolving ticketing issues if they arise. This role is key to solving on-the-night ticketing problems and ensuring our customers receive an individual tailored service.
Academy Music Group
Birmingham
The Box Office Manager is an integral position within the team, to provide seamless and exceptional customer and client services and our audiences. You will contribute to the effective running of our core business objectives and commercial targets, be passionate about the entertainment industry and highly motivated to deliver an outstanding experience to all clients and customers.
O2 Institute Birmingham is one of the city’s leading live music and club venues, where our shows and events are as diverse as the individuals within them. The successful candidate will be contributing to an innovative team to ensure high quality service, driving our inclusive culture to deliver the best possible programme of live entertainment for everyone, where collaboration is at the heart of everything we do.
ATG Entertainment
Hybrid - Remote with site visits to Stoke and Torquay
Are you passionate about live performance and customer experience? Do you thrive in a fast-paced environment where no two days are the same? We're looking for a dynamic and driven Ticketing and Sales Manager to take centre stage in coordinating our Box Office sales strategy and ticketing operations at two of Staffordshire’s most iconic venues, the Regent Theatre & Victoria Hall and South Devon's largest regional theatre, the Princess Theatre in Torquay.
It’s an exciting time to join the team as we are set to welcome some of the biggest theatre, music and comedy shows touring the UK.
ABBA Voyage
London
We are seeking a Travel Trade Manager to play a vital and integral role in the show’s London marketing campaign.
Working as part of a dynamic and multi-skilled team, they will support the aims of the Marketing and Communication Department utilising their specific skills, experience and passions to devise and deliver an integrated and detailed annual campaign to bring international audiences to ABBA Voyage.
Please find the full job description here.
ATG Entertainment
Bristol
This role reports to the Theatre Director and is responsible for the the venue Ticketing team. You will have responsibility for the training, line management and performance of these staff members, in line with their Job Description. It is the Ticketing & Sales Manager job to ensure that their team are optimising sales and revenue management. You’ll be responsible for making sales, processing exchanges or other troubleshooting for customers coming directly to the venue Box Office. This includes proactively selling and cross-selling theatre tickets, memberships, packages, lounges and ancillary products.
You will provide the right environment for the venue Ticketing team to be correctly trained, developed, and motivated in order to ensure that the audience receive the best service possible, whether or not the Deputy and Manager are on site at the time. You’ll ensure that specific ticketing processes are adhered to so that budget targets are met and will need to deputise for the Ticketing & Sales Manager as and when needed. In this role it is essential to be pleasant and collaborative in your approach to work, liaising and communicating effectively with the wide range of customers, clients, and colleagues you will come across each day.
