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Welcome to STAR, the Society of Ticket Agents and Retailers. Our members include the biggest names in UK ticketing. Through our Code of Practice we set high standards for customer service and information in the industry and provide an approved dispute resolution service.

BUY WITH CONFIDENCE

WITH THE STAR MEMBERS CODE OF PRACTICE

YOU CAN BE SURE THAT A STAR MEMBER WILL ALWAYS

Provide clear pricing information for tickets in line with the requirements of the STAR Code

Refund at least the face value of the ticket if an event is cancelled and the event organiser enables and authorises refunds

Handle bookings politely and courteously, giving the highest standards of professional service

Highlight any terms and conditions, including transferability, cancellation and viewing restrictions

The Society of Ticket Agents and Retailers (STAR) works to help resolve disputes between its members and ticket buyers and is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015. Find out more.

 
 

STAY CONNECTED

Sharing images of tickets, booking confirmation or barcodes may enable others to replicate the ticket, use it themselves to gain entry, or create fake tickets ❌ Check out our safe ticket buying guide here: https://t.co/IMwzRgbMpG

#bewareofwhatyoushare #LookfortheSTAR https://t.co/9u1OIJoE9S
STARticketing photo
Criminals target those looking for tickets with scams.

Book tickets directly with official sellers who are members of @STARticketing, as anything else could be fraudulent. If you see an offer/price that look too good to be true ask yourself – could it be fake?

#TakeFive https://t.co/NkDV45YmhD

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STARticketing photo

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