Buying Tickets Safely – STAR and Action Fraud


11 April 2022

Ticket to nowhere: don’t let ticket fraudsters take off with your cash

Ticket fraudsters duped victims out of almost £4 million in the last year, as music and entertainment lovers bought tickets for festivals and events online as coronavirus restrictions eased.

New data from Action Fraud, the national reporting centre for fraud and cybercrime, reveals that 4,982 people fell victim to ticket fraud in the 2021/22 financial year.

Action Fraud received 623 reports of ticket fraud in September last year – the highest number of reports received since March 2020, as most festivals and events operated as usual for the first time since pre-pandemic.

Detective Chief Inspector Craig Mullish, from the City of London Police, said:

“Criminals took advantage of coronavirus restrictions being lifted last summer and targeted victims looking for tickets to high-profile sporting events and festivals.

“We have seen reports of ticket fraud rise further this year as well. Many festivals and events for the summer have already sold out, so don’t be deceived by offers on secondary ticketing websites or social media, as this is often where criminals will advertise fake tickets to popular and sold out events. Remember: if a deal sounds too good to be true, it probably is.”

During the 2021/22 financial year, victims reported losing £3.8 million to ticket fraud – an average loss of over £750 per victim.

The highest percentage of reports (27 per cent) came from 20 to 29 year-olds and almost half (48 per cent) of victims were aged 20 to 49 years old.

One victim lost £900 after they found someone on Twitter selling a ticket to the Euro 2020 final. The victim contacted the suspect who showed proof of the ticket. The victim transferred the money to the suspect and once the suspect had received the payment, they deleted their account.

Another victim lost over £150 after they saw an advert for tickets to a concert. The victim contacted the suspect who said two tickets were available and then transferred the money for the ticket. Once the suspect had received the payment, they blocked the victim.

Action Fraud has launched a national awareness campaign today (Monday 11 April 2022) to remind the public to take extra care when booking tickets online and to think twice before parting with their money or information.

Jonathan Brown, Chief Executive of Society of Ticket Agents and Retailers, said:

“Buying from a STAR member means you are buying from an authorised ticket supplier signed up to our strict code of practice. While we hope you never have to use it, this also gets you access to our approved Alternative Dispute Resolution service.

“This summer will see the return of many more events, as well as concerts and shows that were rescheduled during the pandemic. It’s vital that ticket buyers keep their eyes open and take steps to protect themselves from unscrupulous ticket sellers that prey on their understandable excitement about attending some of the great events on offer.”

Spot the signs of ticket fraud and protect yourself:

  • Only buy tickets from the venue’s box office, official promoter or agent, or a well-known and reputable ticket site.
  • Avoid paying for tickets by bank transfer, especially if buying from someone unknown. Credit card or payment services such as PayPal give you a better chance of recovering your money if you become a victim of fraud.
  • Be wary of unsolicited emails, texts or adverts offering unbelievably good deals on tickets. If it sounds too good to be true, it probably is.
  • Is the vendor a member of STAR? If they are, the company has signed up to their strict governing standards. STAR also offers an approved Alternative Dispute Resolution service to help customers with outstanding complaints. For more information:

Action Fraud also advises that the public follow the advice of the Take Five to Stop Fraud campaign to keep themselves safe from fraud.

  • Stop: taking a moment to stop and think before parting with your money or information could keep you safe.
  • Challenge: could it be fake? It’s okay to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.
  • Protect: if you think you’ve been a victim of fraud, contact your bank immediately and report it to Action Fraud online at or by calling 0300 123 2040.