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Welcome to STAR, the Society of Ticket Agents and Retailers. Our members include the biggest names in UK ticketing. Through our Code of Practice we set high standards for customer service and information in the industry and provide an approved dispute resolution service.

BUY WITH CONFIDENCE

WITH THE STAR MEMBERS CODE OF PRACTICE

YOU CAN BE SURE THAT A STAR MEMBER WILL ALWAYS

Provide clear pricing information for tickets in line with the requirements of the STAR Code

Refund at least the face value of the ticket if an event is cancelled and the event organiser enables and authorises refunds

Handle bookings politely and courteously, giving the highest standards of professional service

Highlight any terms and conditions, including transferability, cancellation and viewing restrictions

The Society of Ticket Agents and Retailers (STAR) works to help resolve disputes between its members and ticket buyers and is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015. Find out more.

 
 

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1 week ago
#LetTheMusicPlay
We join all those involved in live music to call for action to protect the industry and provide the support that is urgently needed. https://t.co/IwMQ6evGUJ
STARticketing photo
2 weeks ago
Today we stand together with all those that make up the UK’s music industry, to call for action to protect this essential industry. #LetTheMusicPlay https://t.co/BgKAuXCWTF STARticketing photo

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