How to make a complaint about your ticket purchase

The great majority of ticket purchases go smoothly, but occasionally things can go wrong.  If you've had a problem in buying your tickets, you can consider taking this action:

In the first place, contact the box office or agent from whom you bought your ticket(s); most problems can be sorted out by the original ticket seller. If you get no response or are unhappy with the response you are given, then

If you e-mail STAR or use the online contact form, please try to summarise your complaint as briefly and clearly as possible. Please tell us about any correspondence or discussions you have already had with the ticket seller.  You may be asked to provide copies of correspondence to help any investigation into your complaint, but please do not attach any emails or other correspondence at this stage; we will ask you if we need to see anything.

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Jonathan Brown
Secretary
Society of Ticket Agents and Retailers
PO Box 43
LONDON
WC2H 7LD
Phone: +44 844 879 4272
Fax: +44 7970 605448
e-mail: [email protected]
website: www.star.org.uk

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