BUY WITH CONFIDENCE
WITH THE STAR MEMBERS CODE OF PRACTICE
YOU CAN BE SURE THAT A STAR MEMBER WILL ALWAYS
Provide clear pricing information for tickets in line with the requirements of the STAR Code
Refund at least the face value of the ticket if an event is cancelled and the event organiser enables and authorises refunds
Handle bookings politely and courteously, giving the highest standards of professional service
Highlight any terms and conditions, including transferability, cancellation and viewing restrictions
The Society of Ticket Agents and Retailers (STAR) works to help resolve disputes between its members and ticket buyers and is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015. Find out more.
STAR is the self-regulatory body for the ticketing industry in the UK. We are approved as a consumer body for Alternative Dispute Resolution.
If your venue or organisation deals with ticket-selling, either directly to the public or through other outlets, you should join STAR.
Follow STAR’s consumer advice and your ticket purchase should be safe and straightforward.