Tips for sharing your story

To share your story, simply fill in the form and enter your details and experience

  • Entries can be up to 1,000 characters in length and will be posted within a few days.
  • Your story should be based on your individual experience of buying tickets for a particular event.
  • Do focus on information you think would help others, particularly if the agent has turned out to be false.
  • Please try not to use CAPITAL LETTERS apart from in normal punctuation.

STAR will not edit words or phrases – any story containing an amount of unacceptable content will be rejected and not appear on the site.

Your Story

Tell us your story

We at STAR are committed to raising consumer awareness of what can happen when buying tickets through unauthorised sellers. We’re keen to hear more about your experiences and help direct more people to the safe and secure retailers.

Please do share your story by completing the entry form below and help warn other ticket buyers of false websites in operation, as well as rogue ticket agents and touts operating at events.

Please note, if your ticket buying story is still live and is yet to be resolved, please do contact the STAR team direct on +44 1904 234 737.

Tell us your story here


For further support on posting your experience, please view our guidelines.

Terms & Conditions

We cannot publish reviews that contain:

  • Profanity, blasphemy, spiteful, racist, abuse, sexually explicit, sexually gratuitous comments of obscenities not suitable for a public forum
  • Comments about other reviewers, personal information such as phone numbers etc, false statements or impersonation of others
  • Comments specifically about STAR’s or our member’s service – whilst we want to hear from you about this, please contact us directly so we can deal with your query as soon as possible
  • Time sensitive material
  • Spamming or advertising
  • STAR members, staff or supplier details

If a review is submitted that contains any of the above or any content that STAR deems as unsuitable, we reserves the right to not publish the review and take any appropriate action if necessary.

By submitting your review to STAR you confirm that:

  • You are the sole author and owner of this experience
  • All content that you post is accurate

All story copy becomes the property of STAR once submitted and you grant STAR the license to use, copy, delete in its entirety, adapt, publish, create derivative works from and/or incorporate such content into any form, medium or technology without compensation to you.