BUY SMART STAY SAFE
09 July 2012
The Society of Ticket Agents and Retailers (STAR) is
supporting a video campaign to protect ticket buyers with
Operation Podium, the Metropolitan Police Service's specialist team
to prevent and investigate a range of serious and organised crime
affecting the Olympic economy.
The short video, entitled 'The Moment', warns of the risk of
buying tickets from unauthorised sources and being turned away from
an event. The video, produced on behalf of the major events
industry by the Metropolitan Police Service, is being used to help
underline the message that customers should only buy tickets for
sports and entertainment events from authorised vendors. The
video features the STAR kitemark - the sign that consumers should
look for when buying tickets to ensure they are buying from an
authorised and reliable source.
The video is hosted on STAR's website (www.star.org.uk) and is also
available on the Met's YouTube site (www.youtube.com/metpoliceservice).
"This summer will see double the number of tourists coming to
London for the Olympics. There are many wonderful shows for
visitors to enjoy but, unfortunately, there are also many unethical
ticket sellers who will prey on tourists," warns Jonathan Brown,
"We very much support the work that the Metropolitan Police is
doing to make potential victims aware of how to avoid getting
ripped-off. Ticket buyers need to ask the right questions to make
sure they don't pay over the odds or, worse, end up left out in the
cold by buying dodgy tickets."
Detective Superintendent Nick Downing from the Met's Operation
"I want to thank the students from Ravensbourne College who made
the film and STAR for their on-going support. I would encourage
anyone buying tickets for an event to only buy from official
sources to avoid missing out on that moment you thought you were
paying to see."
To avoid falling victim to rogue ticket sellers, ticket buyers
- Ask to see the price printed on the ticket - this is the face
- Check additional charges - although there is legally no upper
limit, you should expect to pay no more than about 25% of the value
of the ticket in "booking fees" or "service charges"
- Check if the seat has a restricted view - these tickets should
be significantly cheaper
- Ask for evidence of STAR membership - this means you have an
independent means of redress if things go wrong
Membership of STAR can be recognised by the use of the STAR
kitemark and a list of members is available at www.star.org.uk or by phoning
the STAR helpline (0844 879 4272).
Operation Podium is a dedicated team
within the Metropolitan Police Service to prevent and investigate a
range of serious and organised crime affecting the Olympic