Ticket Buying Advice
The vast majority of entertainment tickets are bought with no
problems at all - indeed, on average over 10 million tickets a year
are sold for theatres in London's West End alone - and most people
simply buy their tickets, turn up and enjoy the show.
Unfortunately, however, things occasionally go wrong and
customers sometimes find that the tickets they thought they were
getting aren't what they receive. So follow STAR's consumer advice
and your ticket purchase should be safe and straightforward.
Things you can do to make sure your ticket purchase goes
smoothly:
For a start, buying from STAR members guarantees you certain
things. STAR members undertake to
- Clearly identify the face value of any tickets purchased and
any additional booking fees
- Highlight any terms and conditions, including transferability,
cancellation and viewing restrictions
- Handle bookings in a polite and courteous manner, giving the
highest standards of professional service
Although STAR represents most of the major ticket agents and
numerous venue box offices around the UK, some agents who are not
yet members still offer a good service.
To help you buy your tickets safely, we have some advice
on what to look for:
For STAR's advice on buying online click here
For STAR's advice on buying in
person click here
For STAR's advice on buying by phone click here