Ticket Buying Advice

The vast majority of entertainment tickets are bought with no problems at all - indeed, on average over 10 million tickets a year are sold for theatres in London's West End alone - and most people simply buy their tickets, turn up and enjoy the show.

Unfortunately, however, things occasionally go wrong and customers sometimes find that the tickets they thought they were getting aren't what they receive. So follow STAR's consumer advice and your ticket purchase should be safe and straightforward.

Things you can do to make sure your ticket purchase goes smoothly:

For a start, buying from STAR members guarantees you certain things. STAR members undertake to

  • Provide clear pricing information in line with the strict requirements of the STAR Code of Practice, consumer law and advertising regulations.
  • Highlight any terms and conditions, including transferability, cancellation and viewing restrictions
  • Handle bookings in a polite and courteous manner, giving the highest standards of professional service

Although STAR represents most of the major ticket agents and numerous venue box offices around the UK, some agents who are not yet members still offer a good service.

To help you buy your tickets safely, we have some advice on what to look for:

For STAR's advice on buying online click here

For STAR's advice on buying in person click here

For STAR's advice on buying by phone click here

An independent review of consumer protection measures in ticketing was published by the UK Government in May 2016. This review took place as  a requirement of the Consumer Rights Act 2015 and was conducted by Michael Waterson, an economics professor at Warwick University. His review included his own tips for ticket buyers.